An exchange or return will only be eligible based on the following conditions:
All returns will be refunded in the form of online credit codes and not exchangeable for cash.
In the unlikely case whereby an item returned to us does not meet the requirements for returns set out above, we reserve the right to reject the return. No credit codes will be issued in such circumstances.
No refunds will be made. An exchange will only be eligible based on the following conditions:
In the unlikely case whereby an item returned to us does not meet the requirements for returns set out above, we reserve the right to reject the return. No exchange will be applicable in such circumstances.
Yes, you may do so only upon confirmation with us.
If you’ll like to make a return or an exchange at our NEX boutique, please contact us at hello@welovefunfit.com with your order number and we’ll get back to you soon!
If a defective or incorrect item(s) is being sent to you, we apologise in advance to allow such slip through our quality checks.
In the case of such unfortunate situation, kindly contact us within 7 working days upon receiving the item(s).
Please include snapshots of the defective or incorrect item(s) clearly. There may be a 0.5”- 0.8” difference in our given measurements. In such cases, the variance may not be considered as defective.
Our team will arrange for a pickup for this defective/ incorrect item. If the item is still in stock, a replacement piece will be sent out together. In the event that the item is out of stock, store credits will be issued. All items to be returned must be in their original condition; unwashed and unworn with the tag intact. Items which do not fulfil the criteria will be rejected duly.
Due to variation in specifications and resolutions across different screens, colours (especially for brighter hues) shown on screen may have slight differences and are not considered defective. As such, requests for exchange/ return due to such reason will be rejected.
For Singapore orders
Please contact us at hello@welovefunfit.com with your order number and your preferred option of exchange or return.
For international orders
Please contact us at hello@welovefunfit.com with your order number and your preferred option of exchange or return.
Please note that we would require merchandise to be returned in their original condition and unwashed with the tags intact.
Your return(s) will be refunded in the form of an online credit code equivalent to the end amount you paid for the item(s). The code does not expire, and you can use it on any item on our online store!
We will contact you via email, once we have processed your parcel. For your parcel to be returned to you, please note that there will be a redelivery fee of $5.
If you’re unsure of the eligibility of your item to be returned, please check our online return policy or drop us an email at hello@welovefunfit.com with your order number!
Drop us an email at hello@welovefunfit.com, and we’ll get back as soon as possible!