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RETURNS

FUNFIT is committed to providing you with quality products. We aim to deliver unrivalled care for our customers.  

DEFECTIVE/ INCORRECT ITEM(S) 

If a defective or incorrect item(s) is being sent to you, we apologise in advance to allow such slip through our quality checks.
In the case of such unfortunate situation, kindly contact us at [email protected] within 7 working days upon receiving the item(s).
We will appreciate if you can include snapshots of the defective or incorrect item(s) clearly. There may be a 0.5”- 0.8” difference in our given measurements. In such cases, the variance may not be considered as defective. 

Our team will arrange for a pickup for this defective/ incorrect item. If the item is still in stock, a replacement piece will be sent out together. In the event that the item is out of stock, store credits will be issued. All items to be returned must be in their original condition; unwashed and unworn with the tag intact. Items which do not fulfil the criteria will be rejected duly.

Due to variation in specifications and resolutions across different screens, colours (especially for brighter hues) shown on screen may have slight differences and are not considered defective. As such, requests for exchange/ return due to such reason will be rejected.  

EXCHANGE/ RETURN

If you are unsatisfied with our product(s) purchased on our website, kindly email us at [email protected].
An exchange or return will only be eligible based on the following conditions: 

  • Merchandise to be returned within 1 month, from the date of purchase. 
  • Merchandise must be in original condition, unwashed and unworn with the tag intact.
  • All returns must be enclosed with return note (download link). 
  • All shipping fees for returns will be borne by the customer. Delivery services with tracking system will be highly recommended. FUNFIT will not be liable for any unfortunate case of lost mail. 
  • Discounted items or purchases made with promotional codes are not applicable for exchange and returns
  • Items purchased at other FUNFIT retail or e-commerce stores will adhere to the return/exchange policy of the respective stores.
  • All returns will be refunded in store credits, not exchangeable for cash.
  • In the unlikely case whereby an item returned to us does not meet the requirements for returns set out above, we reserve the right to reject the return. No store credits will be issued in such circumstances.

NON-EXCHANGABLE ITEMS

Due to hygiene purposes, hosiery and swim accessories will not be eligible for returns or exchanges. 
Also, discounted items or purchases made with promotional codes are not applicable for exchange and returns.

FUNFIT reserves the right to amend our return policy from time to time. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at [email protected].

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