What delivery options do you offer in Singapore?

You can choose from:

  • Self-collection at our NEX boutique (2 - 3 working days; complimentary; please collect within 30 days upon notified)
  • Courier delivery (2 - 4 working days; free with $70 spent or top up $3.50)
  • Express delivery (1 - 2 working days; free with $200 spent or top up $5)


Can I collect my online purchase at the NEX boutique?

Yes, you may! Just select the ‘Self-collection at NEX’ shipping option when you check out.

We’ll drop you an email notification on when you’ll be able to collect your order within 2 - 3 working days.

*unavailable until further notice

Do you deliver internationally?

Yes, we do! Delivery fees and periods depend on the country you are in.

Can I request for my parcel to be left outside my residence, if there is no one there to accept my delivery?

Although not encouraged, you may request for your parcel to be left outside your address. However, please note that we will not be able to reimburse you if the parcel goes missing!

If you will not be home during the day to receive your parcel, we recommend sending your parcel to your office address.

What is Try Before You Buy?

Try Before You Buy is a new checkout service that allows you to try on your purchases in the comfort of your home without any upfront payment! You will have your items delivered to your homes to try-on, and subsequently pay for the items you love and wish to keep!

What is the process like for Try Before You Buy?

The whole process is quick and simple! An item's eligibility for Try Before You Buy will be indicated on the respective product page above the "Add to Cart" button.

1. Add items you want to cart
2. Look for the TBYB checkout button
3. Select preferred delivery slot
4. We'll deliver the items and wait for 15 mins while you try your orders on
5. Pay only for what you like
6. Pass your returns back to us.

It’s been more than a week and I haven’t received my order yet. What should I do?

Please contact us at with your order number and we’ll get back to you soon!


Cannot find an answer to your question?

Drop us an email at, and we’ll get back as soon as possible!